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What is your
shipping time?
Our usual shipping
time (click to see UPS time in transit for
ground shipments) is 24 to 48 hours. If there is a display
involved, it might take an extra day. If you specifiy
a shipping date, ie: the first of the month, it will
be honored. If you need the order shipped the same day
you place it, your best option would be to call the
office and place the order by phone. [
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How often
do you check the website for orders?
Our computer is configured so that your order will Pop
Up and be brought to our attention as soon as it is
entered. [ back
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Do you backorder
styles that are out of stock when an order is placed?
Not usually. If we are out of stock on an item it is
usually just for a few days. Customers usually prefer
to reorder an out of stock item the next time they place
an order, as this cuts down on shipping charges. Any
item that will be out of stock for a lengthy period
of time will be listed as “temporarily out of
stock” on the order form. If you wish to backorder
an item, please fill out the “comments”
section provided and we will backorder the item for
you.
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What is
your opening minimum order and reorder minimum?
Our minumum order is $100.00. Our minimum reorder is
$100.00. [ back
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What is your return
policy?
If you purchase an item or items from us that you do
not want when you see them or they do not sell for you,
contact Customer Service at 1-800-370-8222 Monday to
Friday 8:30 AM to 4:30 PM EST and arrangements will
be made to have UPS pick the merchandise up. [
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Do you have an
Exchange Policy?
Yes we do. If either you order or we ship you styles
that are not selling for you after a reasonable period
of time, we will exchange them for styles of your choice.
Contact Customer Service at 1-800-370-8222 Monday to
Friday 8:30 AM to 4:30 PM EST and arrangements will
be made for the exchange. [
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What credit cards
do you accept?
At this time we accept Master Card, Visa, American Express
and Discover. We also accept debit cards with a Visa
or Master Card logo. [
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Do you sell or share
the names of your customers with anyone else?
Under NO circumstances will any of the information that
you give us, whether online, over the telephone or fax
be shared or sold at any time. We believe in the total
privacy of our customers. [
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Do you offer any
billing terms other than credit card?
Yes. With proper credit references we offer Net 10 and
Net 30 billing terms. Either fill in our online credit
application or fax your credit inforamtion to us at
1-863-324-7933. Many customers desiring credit terms
with us will place their original order with a credit
card, provide us with their credit information, and
have terms for their subsequent orders. If you wish
to have terms for your initial order, we will have to
hold the order until we are able to check your credit
information. We also ship COD. [
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What shipping
methods do you use?
We ship UPS (click on UPS to see ground times in transit)
every day. If we are shipping you just a few pieces
to fill in a special order or special request, we may
ship by regular mail. [
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I am a Manufacturer’s
Representative and would like to handle your products
in my territory.
How can I go about this?
Please call us at 1-800-370-8222 Monday to
Friday 8:30 AM to 4:30 PM EST and we will be happy to
discuss this with you, or us the "Contact
Us" section of this website. [
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There is a custom design
that I would like to have put on a fan pull. Can you
do this?
Yes we can, but it tends to be rather costly. The images
that we use are manufactured by several companies and
called “open stock”. We prefer to use these
because, as you know, trends become more and less popular
from one season to the next. By using the “open
stock” we can order as many or as few as we need.
With a “Custom Design” it would be necessary
to have a camera ready original, and you would need
to purchase several thousand of that one design. It
would, of course, be for your exclusive use, and we
would put the image on the fan pulls for you. After
we get the artwork and get it to the company that will
make the images for us, it will take approximately 90
to 120 days before we get the finished product. [
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What is Porcelain?
Porcelain is a product made from a specially formulated
slip which is about the consistency of mud. It is pored
into a mold and left to harden slightly. It is then
removed from the mold and fired at extremely high temperatures
in a kiln. After the product is fired it is coated with
a glaze and kiln fired again. The firing process hardens
the glaze to a glass-like finish. After these processes
are completed the decals (pictures) are applied to the
surface and kiln-fired again. During this final firing
process, the decals become part of the finish, so that
they cannot be removed from the surface. Porcelain
differs from Ceramic in the respect that it is fired
at a much higher temperature, making the base product
much denser and more durable. Our porcelain products
also have a "bright white" glaze finish, rather
than the slightly off-white base of the ceramics.
Porcelain Fan Pulls are 2" tall, 1 1/4" in
diameter, barrel shaped, decorated on both sides and
come complete with a 6" 18K Gold Plated chain assembly.
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What is FIMO?
Fimo is a clay. Once a design type has been established,
the clay is dyed in the appropriate colors and shaped
into thin rods. The colored rods are then placed to
form the desired design. The clay is then cut into extremely
thin slices and applied to the surface of a fan pull
blank. The entire piece is then kiln fired. Fimo
Fan Pulls are 2" tall, 1 1/4" in diameter,
barrel shaped, decorated on both sides and come complete
with a 6" 18K Gold Plated chain assembly.
Fimo Incense Holders are cup-shaped, 1" tall, 2
1/2" in diameter and brightly colored with a 3-dimensional
fimo figure in the center. There is a hole in
the center of the figure to accommodate the incense
stick. [ back
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What is Faux
Crystal?
Faux Crystal is an optical grade of clear acrylic that
is molded in to a desired shape. There are several animals
and geometric shapes represented in our Faux Crystal
collection. Many of the designs are faceted, which allows
the Faux Crystal piece to throw rainbows in direct sunlight
similar to Austrian Lead Crystal. The beauty of the
Faux Crystal is that it has the look of Austrian Lead
Crystal without breaking or chipping. Faux Crystal fan
pull figures range in size from 1 1/2" to approximately
3". Faux Crystal Fan Pulls come complete
with a 6" 18K Gold Plated chain assembly.
Large Faux Crystal Ornaments range in size from 3"
to 7" and come complete with a 7" gold tone
ornament stand. [ back
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What
is Resin?
Resin is a substance that can be molded into many shapes.
The detail of the resin pieces is extremely fine and
accurate. Once the molding process has been completed,
each piece is painted with life-like color and detail
that will not rub or wash off. Resin Fan Pulls
are approximately 1 1/2" to 2" tall and come
complete with a 6" 18K Gold Plate chain assembly.
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What is a “Closeout”
Item?
Closeout items are items or styles that we are no longer
manufacturing or are trying to sell out the remaining
stock. Since we switched to Porcelain early in 2004,
we have been closing out the remaining Ceramic stock.
We also have Incense Holders, Large Ornaments with stands,
a few figurines and FIMO fan pulls in our closeout area
at this time. All items in this section are priced below
the original wholesale cost. Once these items have been
sold out, they will not be replaced. [
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Why is the letter
“z” behind some numbers and not others?
The letter “z” behind a number means that
there are several different images in an assortment.
e.g. 1119z is an assortment of 4 different horse heads.
We must buy all four images at the same time, so we
are unable to let you choose a specific image from that
assortment. If there are 4 images in a “z”
assortment and you only want one style, place the number
1 in the order box. You will receive one of the four
images. If you want two different styles from that assortment
place 2 in the order box. If you want all 4, place the
number 4 in the order box. Subject to availability,
you will receive one each of the four different styles
available. [ back
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How many pieces of a style
must I order?
You can order in quantities of as few as one piece per
item. It is not necessary to order in multiples unless
you want them. [ back
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What is Ceramic?
Ceramic is a product made from slip which is
about the consistency of mud. It is pored into
a mold and left to harden slightly. It is then
removed from the mold and fired at a high temperature
in a kiln. After the product is fired it is coated
with a glaze and kiln fired again. The firing
process hardens the glaze to a glass-like finish.
After these processes are completed the decals
(pictures) are applied to the surface and kiln-fired
again. During this final firing process, the decals
become part of the finish, so that they cannot be removed
from the surface. Ceramic differs from Porcelain
in that it is kiln fired at a somewhat lower temperature,
thereby creating a slightly more porous product.
The base color of ceramic is slightly off-white.
All Ceramic Closeout Fan Pulls are 2" tall, 1 1/4"
in diameter, barrel shaped, decorated on both sides
and come complete with a 6" 18K Gold Plated chain
assembly. [ back
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What is a Fan
Pull?
A Fan Pull is a small decorative piece that
attaches to the end of the chain on a ceiling fan or
any light with a beaded chain, enabling the fan and/or
light to be turned on or off without having to use the
switch on the wall. Our ceiling fan pulls are
available in porcelain, faux crystal and 3-dimensional
resin. In total we currently carry approximately 500
different styles. Each different media lends it's own
charm to a room at a very reasonable price. All fan
pulls, no matter what media is used, are complete with
a 6" 18K Gold Plate chain assembly already attached.
The fan pull will attach to the existing chain
already on the fan. [
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What are the
Key Chains made from?
Our key chains are made from the Faux Crystal pieces. A standard key
chain attachment assembly is used.
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What is an
Auto Pendant?
Auto Pendants are a decoration for the rear-view mirror
of the car. We use our Faux Crystal pieces
and adapt our 6" 18K Gold Plated chain into a 2"
chain with a 4" loop that will fit around the
stem of the rear-view mirror. This allows the Auto
Pendant to hang just slightly under the mirror and not
permit excessive swinging. The advantage of Faux
Crystal Auto Pendants over Austrian Lead Crystal
Auto Pendants is price, price, price, and it doesn't
break! Our Faux Crystal Auto Pendants will throw rainbows
in direct sunlight, just as the Austrian Lead Crystal
does, however it is much less harsh. [
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What is Cloisonne?
Cloisonne is an ancient artform. The use of wire
and enamel entertwined on metal is as timeless
as it is beautiful. The artists use the wire and
colored enamel to fashion stunning, intricate pictures
of flowers and birds, etc. The closionne pieces
available range in size from 1" in diameter to
3" in diameter and come complete with a 6"
18K Gold Plated chain attachment. [
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What are Sports Balls?
Sports Balls are a collection of miniature baseballs,
soccer balls, footballs, tennis balls, ball gloves
and bats that we have fashioned into fan pulls. They
are made of either rubber, hard plastic or vinyl. The
balls range between 1 1/2" in diameter and
2" in diameter. The gloves are 2" tall. The
bat is 3" tall. We have combined some of them
appropriately - the bat and ball, for instance,
where appropriate. Each sports ball fan pull comes
complete with a 6" 18K Gold Plated chain assembly.
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